Online Store Policies

At Latitudes, we care deeply about the experience you have with us. Every product we carry is crafted with care by skilled artisans around the world, and we’re proud to honor their work by providing quality customer service. We aim to make your shopping experience smooth, personal, and enjoyable. Below you’ll find all the details you need to know about shipping, returns, in-store pickup, and more. Thanks for shopping small and supporting fair trade!

Shipping

In-Store Pickup

Note: Online orders cannot be picked up at any other Latitudes location. All inventory online is from the Staunton, VA location and cannot be picked up or returned to any other locations.

Returns & Exchanges

We want you to love your purchase, but please read carefully — not all items are returnable, and returns must follow the process below.

How to Start a Return:

What Can Be Returned:

Returns are allowed if:

Once a return is approved via email, we will provide return instructions.

What Cannot Be Returned:

Returns are NOT accepted on*:

*We reserve the right to deny a return if the item does not meet our return criteria.

Return Shipping:

Refunds:

Payments & Gift Cards

Have more questions? No worries! Find the answers to frequently asked questions on our FAQ page. Still can’t find what you’re looking for? For answers to questions about the Warrenton or Fredericksburg locations, give them a call! For questions about online orders, send us an email at staunton@latitudesfairtrade.com

Thank you for shopping at Latitudes Fair Trade! Your purchase makes a difference.