Online Store Policies

At Latitudes, we care deeply about the experience you have with us. Every product we carry is crafted with care by skilled artisans around the world, and we’re proud to honor their work by providing quality customer service. We aim to make your shopping experience smooth, personal, and enjoyable. Below you’ll find all the details you need to know about shipping, returns, in-store pickup, and more. Thanks for shopping small and supporting fair trade!

Shipping

  • Orders ship within 2–3 business days (often faster).

  • Get free shipping on orders over $100 (before tax) to the contiguous 48 U.S. states.

  • Orders under $100 ship for a flat rate of $6.

  • Priority shipping is available for $15.

  • We do not ship internationally at this time.

  • We reuse clean packing materials (like boxes, bubble wrap, peanuts, etc.) whenever possible to reduce waste.

In-Store Pickup

  • In-store pickup is available only at our Staunton, VA location.

  • Orders are usually ready for pickup the next business day, unless the store is closed for regular hours or holidays.

  • You will receive a pickup confirmation email when your order is ready. Please wait for this email before coming to pick up.

  • When picking up:

    • Call (540) 887-9670 when you arrive, and we’ll bring your order to your car, or

    • Come inside to collect it from the counter.

Note: Online orders cannot be picked up at any other Latitudes location. All inventory online is from the Staunton, VA location and cannot be picked up or returned to any other locations.

Returns & Exchanges

We want you to love your purchase, but please read carefully — not all items are returnable, and returns must follow the process below.

How to Start a Return:

  • All return requests must be emailed to: staunton@latitudesfairtrade.com

  • Do not send any returns back without approval. Unauthorized returns will not be accepted or refunded.

  • Requests must be made within 30 days of the delivery date (based on tracking).

What Can Be Returned:

✅ Returns are allowed if:

  • The item is in new, unused condition (unworn, unwashed, unaltered, odor-free, no damage or signs of wear).

  • You email us within 30 days of delivery.

  • The item was not discounted or marked down.

  • You received the wrong item or the item was damaged in shipping (photo proof required within 3 days of delivery).

Once a return is approved via email, we will provide return instructions.

What Cannot Be Returned:

❌ Returns are NOT accepted on*:

  • Any discounted item, including markdowns, sales, holiday promotions, or special offers.
     👉 If you paid less than the original price, the item is considered FINAL SALE — no exceptions.

  • Grocery or food items

  • Used items, including anything worn, washed, altered, damaged, or with odors/stains

  • Returns shipped without prior approval

*We reserve the right to deny a return if the item does not meet our return criteria.

Return Shipping:

  • If your item arrived damaged or incorrect, we’ll cover return shipping.

  • In all other approved cases, the customer is responsible for return shipping costs.

Refunds:

  • Refunds are processed within 2 business days of receiving and approving your return.

  • Refunds go back to your original payment method and may take 3–5 business days to appear, depending on your bank.

Payments & Gift Cards

  • Local store coupons, gift certificates, and store credit are valid only in person at the store they were issued from. At this time, they do not work online.

  • Loyalty points do not apply to online purchases.

Have more questions? No worries! Find the answers to frequently asked questions on our FAQ page. Still can’t find what you’re looking for? For answers to questions about the Warrenton or Fredericksburg locations, give them a call! For questions about online orders, send us an email at staunton@latitudesfairtrade.com

Thank you for shopping at Latitudes Fair Trade! Your purchase makes a difference.